FAQ’s Pet Sitters

Offering your services on the Pet Stays website is free, and Pet Stays Pet Sitters and Walkers can set all their own rates. We are happy to guide you so you do not sell yourself short. Do not under estimate. Pet Sitting. It is a highly sought after, valuable, responsible and appreciated service. Only after you complete a reservation will you be liable for a 20% contribution to Pet Stays. This is automatically deducted from your final payment from the client. This contribution allows us to support you with your needs along with marketing the business to increase the probability of bringing you continuing work.

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We are entrepreneurs ourselves and encourage entrepreneurship. We hope that, with Pet Stays, people will be able to make their hobby a job. Every tax situation is different and depends on your personal circumstances. We advise you to discuss your situation with a tax expert to determine the best course of action.

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We highly recommend that you organise a Meet & Greet with the pets you are possibly going to be looking after. This way you can see if you are a good match for each other.

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You choose which animals you would like to care for. They will be your responsibility why they are in your care, so you must be comfortable with them and them with you. Your hosting calendar will also give you the option to indicate how many pets you would like to care for at any given time.

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Pet Stays already offers you the opportunity to promote and offer complementary services such as grooming and bathing, mail collection and garden watering being just a few. These opportunities certainly assist your client and increase your revenue. Always be on the lookout to see how you can help further

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One of the options we give you to offer is to travel to pet owner’s home to care and walk their animals. This may be a live in arrangement or just home visits and walking. You just need to complete your profile as thoroughly as possible so clients search criteria finds you.

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It is important to make your profile shine and stand out from the crowd. Give a concise, accurate and personable description of the services you offer along with the experience you have. Always keep your profile up to date. Describe your experience, your surrounds and promote your profile and our site on social media such as Facebook, Twitter and Instagram. Clear high quality photos of you and pets you may have looked after we believe is a must. Reviews from previous clients are also a great way to give reassurance to new potential clients. Responding quickly to our clients enquires is also a necessity. You don’t want to let them get away. Your aim is to convert these enquiries into bookings to help grow your income. By providing exceptional service will ensure your clients keep coming back. Keeping your client updated should anything concern you is thoughtful and definitely a good idea. Oh and pet parents love receiving images of their treasured animals doing activities and enjoying themselves whilst in your care. It does not take long to send a text with image. You can also add these images onto your profile on our website. Don’t forget to let your pet parents know how much you enjoyed having their pet family and you would be delighted to care for them again. Ask them to add a testimonial to your profile. This increases your credibility and helps.

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Review of your profile is normally very quick. We try and offer a same day service to approve a profile. We want to get you started as soon as possible and know you will be keen to do so. However, sometimes we may be busy out walking dogs. Rest assured. We aim to get back to you within 48 hours. If you have not heard back from up by then, give us a friendly reminder. Send an email to contact@petstays.net.au After approval, your profile will be displayed in Pet Stays search results and you are ready for business.

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If once approved you are unable to see your profile please advise us via email and we will look into this for you. Did you find it helpful? Yes No

No. All payments must be made direct to Pet Stays via the Pet Stays platform. Bookings made direct are not covered by our third party liability insurance. By using our site you agree that all transactions with any clients will be booked through Pet Stays. Most other sites charge a listing fee up-front. Not us — we only make money when you do. We do not charge large commissions and the money you contribute helps us to keep looking for new business for you by marketing and promoting the site. Oh and we also donate 10% of our profits back to Motor Neurone Disease (MND). Failure to go through Pet Stays may result in immediate termination from the site. You can also read more in our Terms & Conditions.

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When you create your profile, you select your terms for your own cancellation policy (flexible/normal/strict). Bookings cancelled by a client, the cancellation policy selected by you will apply. This could result in a full/partial or no payment depending of the cancellation policy you have selected.

How does the payment process work and when do I get paid? We have a fully automated payment system. You or your clients do not need to worry about payments. Just be sure you have completed your banking details so we know where to send your money for services. Once a client confirms a booking, payment will be made and held in reserve for you until you confirm the booking. On successful completion of your assignment the funds will be credited to your nominated bank account from Pet Stays minus Pet Stay’s contribution of 20%. Once the booking has ended, Pet Stays will automatically transfer the amount due for the booking. The Host will receive the funds in his/her payment account within seven days.

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Please check local regulations, such as Code of Practice for the Operation of Boarding Establishments: http://agriculture.vic.gov.au/pets/domestic-animal-businesses/boarding-establishments

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We welcome all New Sitters and Walkers. Simply just give them the link to our website and ask them to complete their profile and we will then be in touch with them.

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Yes, Pet Sitters registered on Pet Stays are covered against third party claims but only when caring for pets booked via Pet Stays website. The client’s pet is insured during the period of booking. However, should you need to make a claim, you will be liable for the excess and administration fee of $1,000. It would be advisable to also have your own insurance. We can certainly assist you in acquiring this.

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The regulatory requirements for operating animal boarding establishments in Australia vary from state to state and within local councils. Requirements for licences or permits also vary depending upon the number of animals kept on a property. We strongly encourage Pet Sitters who wish to offer animal boarding services to refer to the Code of Practice or similar guidance applicable in their particular circumstances (e.g. their location, the number of dogs they wish to board, size of property, etc.) and ensure that they obtain any licenses or permits required. The onus is on the person providing the animal boarding services to ensure that they meet these requirements.

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In the highly unlikely event that the pet owner does not return to collect their pets at the designated date and time, please urgently contact them or designated emergency contacts. Have the owner extend the booking, or to have family or friends come and collect the pet if you are unable to care for the pet beyond the designated booking time. Failing this, please Pet Stays and we will arrange the relocation of the pets.

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To change your availability, whether or not your are taking a break or coming back to pet minding after a break, you will need to update your status through the calendar section of your pet service profile.

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We do understand that cancellations can be unavoidable. Cancellations by Pet Sitters are very inconvenient for animal owners, especially during peak periods. Clients choose you and Pet Stays, based on trust and referrals. Please try not to let them down. We do reserve the right to remove Pet Sitters who are not reliable. Or who are not meeting expectations and obligations to suspend or remove them. For cancellations you must make it known seven days in advance. For every cancellation, Pet Stays reserves the right to verify the account of the Pet Sitter to see if there are grounds If you need to cancel due to a personal emergency, please inform your client right away. If you feel the need to, you should contact Pet Stays immediately at our customer support (contact@petstays.net.au) and we will work with the pet owner to find another sitter. Of course if this occurs the pet owner is fully refunded.

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Firstly stay calm. We recommend that all Pet Stays Pet Sitters ask their guests to fill out information forms and an emergency guide before starting a booking, so that everyone is prepared. First of all, contact the owner of the pet that you are responsible for and explain the situation to him or her. If this person can’t be reached, consult their Emergency Guide. You can also contact Pet Stays via email or any time by texting or telephoning 0438 937570

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Definitely encourage reviews. We want everyone to enjoy their experience and become part of our extended pet family. Reviews are shown on your public profile and if you receive enough 5-star reviews you’ll start to see your Pet Minding business expand over the year. Reviews are submitted by the pet owner, at the end of a stay.

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Generally speaking, Pet Sitter reviews cannot be removed or changed. In rare extreme occasions if a Sitter finds a good enough and suitable reason to dispute a review, Pet Stays does reserve the right to remove the review or disable the feedback feature. If you require assistance with a review, please email the customer service team at contact@petstays.net.au

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As the Pet Sitter if you have responded to the first request, and the details are exactly the same, you can ignore and decline the duplicate. Declining a pet stay will not affect your response rate or other statistics.

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A Pet Sitter is not able to rebook for pet owners. However, when a pet owner wants to rebook you through Pet Stays then they can do this easily from their account. The pet owner can easily rebook you through their dashboard. If the pet owner is having trouble with rebooking, please contact us at contact@petstays.net.au, and the customer service team will assist the pet owner in making a booking.

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In case a pet runs away or cannot be located whilst in your care, always follow the steps below: Firstly. You need to act swiftly and calmly. Inform the pet owner and/or their emergency contact about what has happened and have good communication with them throughout the process of retrieving the pet; Telephone all relevant authorities to help find the pet such as the local pound, the local vet, Council Rangers and the RSPCA etc). Search nearby areas where the pet may have maybe gone to such as nearby parks. Inform Pet Stays by email (contact@petstays.net.au) if the pet is still missing. Please put “EMERGENCY” in the subject of the email and provide us all details about how the pet ran away. It is paramount that you and the pet owner discuss all information and details related to the dog’s behavior before the start of the pet service, incl. if the pet jumps fences, digs under fences, or is an escape artist and/or shouldn’t be let off the lead. You should use this information at all times to prevent instances where the pet may run away. You can discuss this information over the phone and/or email or during your meet-and-greet with the owner and their pet(s). If the pet ran away due to one (or more) of the following: The pet was running off the lead even though the owner had informed not to; Your outside area was not sufficiently fenced to keep the pet enclosed in the yard; A door or gate was left open which allowed for the pet to escape; or Any other direct action, which led to the pet escaping; As a Pet Sitter/Walker will be liable for any fines from the pound or council workers when the pet is found. You will also be liable for any other costs incurred due to the pet running away. Did you find it helpful? Yes No

We are always here for you should you need up. Maybe you would like some advice on your profile listing or just need some clarification on a particular topic. We are just a click away.

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We will be very sad to see you go. Is it something we did or did not do? Please let us know and we can try and fix any concerns. If you still wish to remove your services, please send an email to contact@petstays.net.au and the customer success team will delete your profile for you.

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